Shipping & Returns – Portier

Shipping

Orders are processed within 1 to 2 business days. We ship within Canada by Canada Post. Orders are not shipped or delivered on weekends or holidays. Shipping rates depend on the destination and order subtotal and are shown at checkout. Once your order ships, you receive an email with the tracking number; it can take a few hours to become active after the courier scans the package. A signature is required at delivery.

Delivery usually takes 3 to 5 business days in urban areas and 5 to 7 business days in remote areas, not counting weekends, holidays or courier delays.

Free shipping

Standard shipping is free on all Canadian orders over $100. Free shipping includes tracking.

International shipping

We ship worldwide with DHL Express at the rate shown at checkout. DHL Express generally takes 2 to 5 business days, not including customs delays. Portier Jewelry is not responsible for customs duties or taxes charged on import; these are payable by the recipient on delivery. If a package is refused by customs and returned to us, we refund the cost of the item; shipping charges are not refundable.

Returns

Online orders are eligible for exchange, store credit or refund within 10 days of delivery. This is separate from our retail store policy, where returns are eligible for exchange or store credit only. Items must be unworn and free from stains, odour or any condition that would prevent them from being sold as new. Special orders, bespoke and custom jewelry are final sale.

To start a return, email care@portierjewelry.com with your order number and whether you want an exchange, store credit or refund. We will confirm the return address. Include a copy of the receipt with the returned item.

Return shipping is paid by the customer. Portier Jewelry is not responsible for return packages lost in transit without proof of delivery to us. If all conditions are met, the original payment method is credited; if not, the item is shipped back to you with an explanation, at your cost.

Care and repairs

Our jewelry is sold as is. Jewelry, like any material, can be damaged and needs care. Be aware of your jewelry while wearing it and choose pieces suited to your lifestyle; we recommend removing jewelry, especially rings, in situations where abnormal contact is expected. Items are eligible for repair for reasonable wear and tear for up to 6 months from purchase, as determined by Portier Jewelry. If an item is damaged, contact us; we will review the damage with our jeweler and send you an estimate for the repair.