Terms & Conditions – Portier

Portier Jewelry is based at 2986 Saint Charles Blvd, Kirkland, Quebec, H9H 3B7, Canada. All prices on this site are in Canadian dollars (CAD). By placing an order with us you agree to the terms below. Questions about any of them: write to care@portierjewelry.com.

Content and copyright

Prices and availability

All prices listed are accurate to the best of our ability. If an item is listed with an incorrect price or description, Portier Jewelry reserves the right to refuse the sale and to relist the item with the correct information. We do not guarantee the availability of any item shown on the site. If an item you ordered is not available, we will contact you about the cancellation.

When you place an order, you receive an automatic email confirming the purchase intent. This receipt does not constitute a contract. Orders may be cancelled for insufficient stock, inability to authorize payment, suspicion of fraud, an incorrect listed price, or any other reason at our discretion, whether or not your card has been charged. If your card has been charged and the order is cancelled, the full amount is refunded to the original payment method.

Payment

We accept Visa, Mastercard, American Express and Apple Pay. Payments are processed securely by Stripe; we never see or store your full card number.

Sales tax

We do not charge sales tax on orders. Orders shipped outside Canada may be subject to duties and taxes in the destination country, payable by the recipient.

Shipping

Orders are processed within 1 to 2 business days and shipped within Canada by Canada Post. Standard shipping is free on Canadian orders over $100; other rates are shown at checkout. Delivery usually takes 3 to 5 business days in urban areas and 5 to 7 business days in remote areas, not counting weekends, holidays or courier delays. A signature is required at delivery. You receive a tracking number by email once your package ships. We do not ship on weekends or holidays.

International orders ship with DHL Express at the rate shown at checkout and generally arrive in 2 to 5 business days, not counting customs delays. Portier Jewelry is not responsible for customs duties or taxes charged on import. If a package is refused by customs and returned to us, we refund the cost of the item; shipping charges are not refundable.

Changes to an order

If you need to change your order or shipping address, email care@portierjewelry.com as soon as possible. We can make changes before the order has shipped; once it has shipped, we cannot update it.

Returns

Online orders can be returned for a refund, exchange or store credit within 10 days of delivery. This is separate from our retail store policy, where returns are eligible for exchange or store credit only. Items must be unworn and free from stains, odour or any condition that would prevent them from being sold as new, and must be accompanied by a copy of the receipt. Special orders, bespoke and custom jewelry are final sale.

To start a return, email care@portierjewelry.com with your order number; we will confirm the return address. Return shipping is paid by the customer. Portier Jewelry is not responsible for return packages lost in transit without proof of delivery to us. Once the returned item is received and checked, the original payment method is credited, usually within 5 to 10 business days. If the return conditions are not met, the item is shipped back to you with an explanation, at your cost.

Care and repairs

Our jewelry is sold as is. Jewelry, like any material, can be damaged and needs care. Be aware of your jewelry while wearing it and choose pieces suited to your lifestyle; we recommend removing jewelry, especially rings, in situations where abnormal contact is expected. Items are eligible for repair for reasonable wear and tear for up to 6 months from purchase, as determined by Portier Jewelry. If an item is damaged, contact us; we will review the damage with our jeweler and send you an estimate for the repair.

Gift cards

Gift cards can be purchased on our Gift Card page. For any question about a gift card, email care@portierjewelry.com.

Privacy

We never sell, rent or share your personal information. Information you submit is available only to our staff and the service providers who process your order or handle your request. See our Privacy Policy for details.

Governing law

These terms are governed by the laws of the Province of Quebec and the federal laws of Canada that apply in Quebec.